Ozmosis Help & Support

Items purchased online must be returned via our returns process below. Unfortunately online purchased items are unable to be returned or exchanged in-store ...

Return your full priced online purchase within 30 days of receipt and we will issue you a full refund for the product. Unless faulty, all returned items mus...

Unfortunately we are unable to accept a refund or exchange on any sales items. If the item is faulty, normal refund conditions apply.

First of all, what a bugger! We’re super sorry about that. You’ll need to contact customer service on 03 9007 0551 or send an email to customer service or g...

To return an item you purchased online you will need to follow the free and easy 2 step process, see below.  For all the details, jump through to the retur...

You sure can! We can accept a refund for swimwear on the condition that the item is deemed unworn by Ozmosis customer service. This means the swing tag rema...

Glad you asked. We’ll inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. We’ll send an email confirming...

No, Ozmosis will cover the costs of any change of mind or faulty product return. To return an item you purchased online you will need to follow the free...

All returns get shipped to the below address, but no need to write this down. When you follow our online process a label will be generated for you.  OZM...